HR Shared Services - Procter & Gamble case study

Within Procter and Gamble, employee services forms a part of global business services, a unified approach to shared services delivery. In this case study Bob Livingston, vice president of employee services and HR explains why for Procter and Gamble shared services means more than just transactional processing.He demonstrates how it supported a corporation-wide restructuring effort and stresses why taking a customer-centric approach to service delivery was important from day one.

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